Shipping & Returns

Do you offer free shipping?

We happily offer free shipping on $125+ orders within the United States. Your order will ship via DHL. All orders are shipped out of our warehouse in Ohio.

How quickly can you ship my items?

All orders will be processed and shipped within 2-3 business days after your order is placed. Our business hours are Monday through Friday from 9am-5pm PST. If you place an order on a Friday, your order will ship by Tuesday the following week, given

What shipping methods do you use?

We ship all standard shipping orders via DHL or Ontrac. We also offer expedited shipping at an additional cost. PLEASE NOTE: Allow 2-3 business days for processing before your package is shipped per the expedited shipping selected. Orders placed with

What is your return/exchange policy?

If for any reason you are unsatisfied with K18, you may request to return or replace products within 6 months of the date of purchase for orders placed directly through our website. Please NOTE: We only process replacements or returns for products pu

How do I process a return?

To return your item, please contact a customer service representative at 1-844-564-0382 or via email at [email protected]. Our business hours are Monday- Friday from 9am-5pm PST.

When will my credit card be refunded?

Please allow up to two weeks for your refund to appear on your credit card statement, each financial institution varies.

What happens if my product arrives damaged?

If your order from K18 arrives damaged and/or unusable, please contact a customer service representative at 1-844-564-0382 or at [email protected]. Our business hours are Monday-Friday from 9am-5pm PST.